Returns
We ask that you give our products a fair and complete test and
for that reason, we ask you to at least use DBCARE™ for
30 days.
The refund policy does not cover the cost of shipping and
handling but the product only.
Customers must call 1-631-300-4211 for customer service to
get a RMA (Return Authorization Number) and this number must
be displayed on the outside of the box. Customers must also
include their receipt and call within 45 days of their purchase
to request a refund. Packages sent to us without an RMA number
will not be accepted and returned. We do not refund for the
cost of shipping to our offices.
We strongly recommend returning packages to us through certified
mail with a tracking number. If we did not receive the product
back and the customer can not prove that the product is returned,
we will not issue a refund. Proof of delivery can be the delivery
confirmation number or signature as required by the USPS.
We will only allow one return per customer. Returns will
be processed within 5 business days and a refund issued within
10 business days. Refunds will be issued in the same manner
as the original purchase payment method. If this payment method
is closed for any reason, we will issue a company check as
a payment method.
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